Tokyu Stay Ginza

The washer and microwave inside the room and also the location..

This hotel was close to the train station exit, only a few minutes walk. There is a family mart down the corner, so it's very close in case you need a snack or drink. They did provide free water in our room. The room was tough to get cool during the day with it being so HOT outside. I tried to arrange luggage transfer for our last day to our next stop, but the staff wasn't very accommodating to assist. They basically brought me to a QR code to scan, but I had specific questions no one was able to answer.

The location was very convenient due to only a short walk to the convenience store, pharmacy, and train station. It was also close to shops that I was able to do all the shopping I needed to do without need for transportation (Uniqlo, Mitsukoshi Isetan, Loft, Sanrio World, etc). The room was clean and large enough for 2 people. It came with a small refrigerator, microwave and a washer/dryer machine. I love the shower with separate tub. The staff was always helpful and provided answers/assistance whenever I needed it. I also requested a quiet room in an upper floor with a view. On my first morning, I got to see the sunrise from our window. 😊

Upgraded after 2 nights to "residential" room. Much better and easier to move around. Wish the beds were higher so luggage cases can be stored and also to make getting in and out easier. URGENT: The washing machines in rooms 606 and 602 exceed noise levels where spinning, suggest they urgently require maintenance. The coffee from the reception is great. The staff were incredibly helpful, congratulations. Look forward to staying again later next year.

I had the best nights sleep at this hotel. Very comfy beds and pillows. A great location near the Higashi ginza train station with escalator access at theatre entrance.l which is direct line toboth airports. ( 2 mins walk. ) Lawsons and family mart 2 mins away. Easy walking distance to JR lines at Tokyo station (15 mins) . An easy walk to fish markets for brunch . Great for shopping and people watching in Ginza main shopping streets with all the high end fashion brands. Room was comfortable and quiet even with a busy street in heat of Tokyo. It was great to have a washing machine in room but it would be great if clearer programming options were provided. I ended up having a programme for 4 hours and the washing still wasn’t dry. So I must have pressed the wrong buttons. The washing detergent was provided. we didn’t need much interactions with staff but what we did have was great. we did have a blocked toilet one day but it was fixed immediately. Can highly recommend this hotel for a Tokyo stay.